We want your child to have shoes that fit. If something isn't right, you have 30 days from delivery to return it for a full refund.
What we accept
- Items in unworn condition, with original packaging and any tags still attached.
- Shoes tried on indoors are fine — we expect you to check the fit. Shoes worn outdoors can't be returned.
- For hygiene reasons, swim caps, swim goggles and socks can only be returned if unopened.
How to return
Email us with your order number and we'll send return instructions. Pack the items securely and include the order number inside.
Return shipping is paid by the customer unless the item arrived damaged, defective, or we sent the wrong item — in which case we cover it.
Refunds
Once we receive and inspect your return, we'll issue the refund to your original payment method within 10 business days. Depending on your bank or card issuer, it may take an additional few days to appear on your statement. Original shipping charges are refunded only when the return is due to our error.
Exchanges
The fastest way to get a different size or color is to return the original item for a refund and place a new order. That way you're not waiting on the return to clear before the new size ships.
Damaged or incorrect items
Inspect your order on arrival. If an item is defective, damaged, or not what you ordered, contact us right away and we'll make it right at no cost to you.
These terms do not affect any rights you have under applicable federal or state consumer protection law.